bloombaby.hk only accepts returns for products purchased in Hong Kong on the bloombaby.hk website within 30 days from the time of purchase.

All returned products must be in ORIGINAL PACKAGING, NEW & UNUSED.

Product returns will only be accepted with an approved RMA #, obtained directly from bloom.

To obtain an RMA # contact bloom baby HK via our live chat or email hk@bloombaby.com and provide a proof of purchase or an order confirmation number before the return can be authorized. Any product returned without an RMA will either be refused shipment, returned to sender (at cost to sender) or destroyed.

All shipping charges related to returns are at the cost of the sender. It is your responsibility to ensure the safe and secure arrival of products to bloom. We are not responsible for items lost or damaged in transit.

Once received, the return will be inspected. If verified to be new and unopened, an exchange will be made or the refund will go back to the original form of payment in 10 to 14 days.

Note:

• ORIGINAL PACKAGING - This includes bloom branded original carton, warranty cards, user guide and all internal packaging.
• UNUSED – Each product(s) must be unused. Due to hygiene and safety issues, products that have been used, cannot be returned for exchange or refund.

Please print return label below and affix to the carton: